Terms & Conditions

Welcome to Tots Play.

Please read the following terms and conditions under which we offer our services. By making a booking or using any of our services (eg attending a class or event) you agree to accept and abide by these terms.

Missed Classes

If you are unable to attend one of your regular classes you may make up the missed class by attending any of our other classes. This should be during the current block of classes you have paid for and may not be carried over to subsequent blocks. Please check for availability before attending a different class. We are unable to give refunds for missed classes that you are not able to make up as described above. Baby Development Courses are sold as a 6 week continuous course and we are unable to refund for any missed classes during the course. Where a deposit is taken for this course this secures your place on the course, and is not refundable if you are subsequently unable to take up your place. At the discretion of the class leader you may be able to attend another course elsewhere in the same week to catch up. Please check with the class leader regarding this.

Safety Information

Your child (or children) is your responsibility during the class. Please supervise them closely during the session and particularly during the use of equipment. Do not allow them to go near equipment when it is not in use. At all times please follow the instructions and guidelines of your class leader whose only goal is your child’s, and your safety and enjoyment. Please no food or drinks during the session (apart from breast/bottle feeding). While Tots Play makes every effort to ensure the safety and comfort of you and your child during the sessions, participation in our activities, and the use of our equipment is at your own risk. Your class fees include insurance cover for your child.

Healthy Children

Please bring only healthy children to class. Your child should remain at home if he or she has had a fever, vomited, or had diarrhoea within the past 48 hours or if s/he is exhibiting contagious cold symptoms (usually during the first few days of a cold.). If you see another child with a runny nose or cough, do not automatically assume the child is contagious. Allergy symptoms can resemble cold symptoms. We reserve the right to refuse admittance to the class if we feel that the child is too ill to participate.

Clothing

Parents and children should wear comfortable play clothes. For Discovery Tots you may wish to bring a blanket or mat for your child to sit/lie on. For Social Tots children should have bare feet or non slip socks/slippers and dresses should not be worn as they may interfere with class activities. For Action Tots children should wear closed in soft soled shoes. Any jewellery, with the exception of small stud earrings, should be removed from children before starting the class. Adults should also avoid jewellery that dangles in any way or could get caught up when participating in class activities with your child.

Photography and Video

From time to time we may request to take photographs or shoot video during classes to use for marketing and promotional purposes, which may include, but is not limited to, use on social media, promotional materials or our website. You will be asked at or prior to the first class where this takes places whether or not you consent to being included in these images or footage and images and usage will be in relation to our privacy policy that can be found on our website here https://www.totsplay.co.uk/privacy-policy. Where images are used in this way no additional personal information or names will be linked to them, unless specific additional permission is sought from the individuals involved. Tots Play is happy for you to take photographs of your own child during classes. If you wish for another child to be in the picture please seek permission from the adult accompanying that child before taking pictures.

Class Behaviour

Class time should be enjoyable for all. If your child is disrupting the group, or is in any way harming other children, we kindly ask that the adult responsible for them remove the child from the group until said behaviour has stopped. In order for the children to be able to focus on the group activities and to develop their listening skills, we ask that chatting between adults is kept to the free play section of classes. We ask that mobile phones be places on silent during classes and only used in an emergency or to take photographs as detailed in the photography and video section of these terms. Tots Play reserves the right not to allow a child or parent to return to class if their behaviour is deemed unacceptable, in this instance we will refund any unused portion of class fees.

What If My Child does not want to participate?

At Tots Play we let the child be the guide. At this early age, not participating in an activity is entirely appropriate. As with anything new it often takes a few weeks for children to settle in to the classes, and it is not expected that they will want to join in with everything straight away, or be able to concentrate for the full session to begin with. After all, part of the reason for coming to the classes is to develop these, as well as many other skills, and this does take time. Our group activities are encouraged but we never want to force a child to participate, rather we feel that each child should be able to join the activities at his or her own pace. Children learn in different ways, some will participate, some will learn by watching and others by listening. We often hear from parents that a child who seemed not to be participating will repeat the songs and activities later at home. It is worth noting, though, that the more enthusiastic you are about the activities, the more likely your child is to want to join in, and the quicker they will feel at home. It can also be seen that children progress much more quickly in the skills that the classes promote when Tots Play becomes part of their weekly routine, rather than something that they attend now and then. Once they settle in and become used to the classes most people find that the child’s enjoyment of the sessions and their level of development increases enormously.

Additional Services

We have a number of play resources, including the specially recorded songs used in class, available for purchase so that you can continue to enjoy your favourite Tots Play activities at home. Ask your class leader about the current range and pricing or visit our online store at https://www.totsplay.co.uk/online-store or music store at https://www.totsplay.co.uk/buy-music Ask your class leader about provision of party services and nursery sessions in your area.

Data Protection and Your Privacy Data Protection Legislation means (i) the Data Protection Act 1998, until the effective date of its repeal (ii) the General Data Protection Regulation ((EU) 2016/679) (GDPR) and any national implementing laws, regulations and secondary legislation, for so long as the GDPR is effective in the UK, and (iii) any successor legislation to the Data Protection Act 1998 and the GDPR, in particular the Data Protection Bill 2017-2019, once it becomes law. Any personal information provided by you to us will be held and processed in accordance with the data protection principles set out in the Data Protection Legislation for the purposes of meeting the legitimate business interests of Tots Play UK Ltd and adhering to the rights of the individual. Our Privacy Policy explains our data processing practices such as how we collect and use your data and you can read this here; https://www.totsplay.co.uk/privacy-policy. Tots Play UK Ltd control the website www.totsplay.co.uk via secure servers, and are the 'Data Controller' for this site. Class4Kids is an online booking platform (www.classforkids.co.uk). Where you submit your details via this booking system, the data is available to Tots Play UK Ltd, Class4Kids, who operate the system and the franchisee with whom you make your booking for the particular class or service you have chosen. In this instance each of these parties are joint Data Controllers for the data you provide. Information you submit via other methods in relation to Tots Play UK Ltd or any of its franchisee businesses, including, but not limited to Tots Play branded social media accounts, messaging apps, email or telephone will also be jointly controlled by Tots Play UK Ltd and the individual franchisee who may be party to those communications. You have the following rights under the Data Protection Legislation (please refer to our privacy policy at https://www.totsplay.co.uk/privacy-policy for further details):  The right to be informed  The right of access  The right to rectification  The right to erasure (also known as the ‘right to be forgotten’)  The right to restrict processing  The right to data portability  The right to object and  Rights with respect to automated decision-making and profiling Should you wish to know what information Tots Play UK Ltd holds on you, please send a request including your Name, Address and Date of Birth to: The Data Controller Tots Play UK Ltd © 2017 Tots Play The Warehouse Wern Trading Estate ROGERSTONE NP10 9FQ

If you have any queries concerning your personal information or any questions on our use of the information, please contact us at HQ@totsplay.co.uk.

We Can’t Wait to Welcome You! Above all we hope you and especially your child(ren) enjoy Tots Play. Please ensure you have read and understood the above terms and conditions before registering. If you have any queries, comments or suggestions regarding the classes, please speak to your class leader or contact us either by telephone on 01633 897841 or via our website www.TotsPlay.co.uk